Online Identity Verification
Let customers do even more online – securely.
Shifting more services to digital is crucial to DMV efficiency. But with motor vehicle agencies a key target for fraud, identity verification has to be airtight. Now you can shift more services online and bolster data protections. More than 1000 biometric data points keep bad actors out while letting real customers in.
Stringent security for sensitive interactions
Digital DMV services are essential to efficient operations. But fraud concerns have kept more sensitive DMV services firmly offline. Until now.
Identity Verification ensures only legitimate users can access their data so that you can offer more digital services. Digital identity verification helps make sensitive interactions more secure:
Photo credential renewals
Duplicate credential requests
Address changes
And more
Easy for residents. Hard for fraudsters.
Step 1
The step-by-step guide walks users through submitting a selfie from their device.
Step 2
The system verifies the selfie against the driver image on file, scanning for fraudulent behaviors.
Step 3
Only verified users are allowed to continue their interaction.
Stop bad actors in their tracks
With resident names, addresses, and birth dates readily available on the dark web, bad actors are one step away from leveraging DMV customer data to commit fraud. Our AI-powered biometric verification uses thousands of data points to ensure they don’t succeed.
Our solution enables you to:
Configure identity verification to match your fraud prevention policies
Establish role-based access, retry limits, and session timeouts
See verification attempts and denials
Manually override failed attempts after review
Frequently Asked Questions
Everything your agency needs to know about the PayIt platform, security, and procurement.
How does PayIt verify a resident’s identity during a transaction?
PayIt verifies a residents identity during a transaction using biometric facial recognition to match a user’s selfie to their credential photo on file. This provides a secure, low-friction way to verify identity during digital transactions.
What is the purpose of online identity verification at the DMV?
The purpose of online identity verification at the DMV is to allow more DMV services to move online securely while preventing fraud and protecting customer data.
Which DMV services can be securely offered online using identity verification?
The DMV services that can be securely offered using online identity verification include photo credential renewals, duplicate credential requests, address changes, and more sensitive interactions.
How does the identity verification process work for residents?
The identity verification process works for residents in three steps:
Step 1: Users submit a selfie from their device.
Step 2: The system verifies the selfie against the driver’s image on file and scans for fraudulent behavior.
Step 3: Only verified users can continue their interaction.
How does the biometric verification system prevent fraud?
The biometric verification system prevents fraud by using thousands of biometric data points to identify fraudulent behaviors and ensure only legitimate users are allowed access.
Can administrators monitor verification activity?
Yes, administrators can monitor verification activity, track verification attempts and denials, and manually override failed attempts after review.
What types of fraud does Identity Verification help prevent?
Identity Verification helps prevent fraud such as account takeovers, impersonation, unauthorized access to driver records, and identity theft. It ensures the person completing the transaction matches the identity on file.
How is customer and biometric data privacy ensured?
Customer biometric data privacy is ensured by encrypting all customer data in transit and at rest. The platform does not store biometric data, and is hosted on a secure cloud infrastructure designed to meet government security standards.
Why do agencies choose PayIt over other vendors?
Agencies choose PayIt over other vendors because it combines payments, communications, and digital workflows into a single platform designed for government. This reduces complexity, increases adoption, and delivers faster time-to-value than point solutions.