Give residents digital services they’ll love, so you can operate more efficiently
Choosing PayIt has helped our clients serve more residents online, year after year. As digital adoption grows, agencies can redirect their teams and funds away from paperwork and support hassles and focus on better serving their community. Getting started is easy, and you might be surprised how quickly you can go live.
Why government teams are switching to PayIt
We live in the age of convenience.
But residents still expect the worst from government services: checks to write, forms to mail, and long lines to wait in.
Residents aren’t adopting digital services.
Because residents find most government websites and digital payments clunky, confusing, and untrustworthy.
Agencies are stuck with…
Late and delinquent payments. Outdated systems that don’t work together. And tedious manual processes that are prone to error.
Innovative cities, counties, and states choose PayIt. Here’s why.
Don’t get “Dunder-Mifflined.” Choose the partner who will help you create the experience your residents deserve and the outcomes you need. Carefully evaluate the following:
| ### PayIt | ### "Dunder-Mifflin" Vendors | |
|---|---|---|
| Our white-glove implementation gets you live in months — or even weeks | ||
| We build integrations to any back-end system you use | ||
| Integrations, changes, and feature upgrades included — for the life of your contract | ||
| A single resident profile and wallet for multiple services and jurisdictions | ||
| 99% transaction success rate — and US-based support for that 1% | ||
| Resident communications support to drive awareness and use of digital channels | ||
| Meets or exceeds WCAG 2.2 standards for accessibility for individuals with disabilities | ||
| Unique pricing model that takes risk off your plate |
How PayIt helps your residents embrace digital
PayIt is the only platform designed to drive resident adoption.
So much more than online payments
Adding a payment processor to a clunky website leads to more support calls and low adoption. That’s why PayIt helps you build a convenient and trustworthy digital experience that keeps residents coming back.
Optimized for user experience PayIt designs around real people and continuously tests and improves the user experience.
Works great on any device
Let residents do business with your agency anytime, anywhere.
Flexible payment options
Including AutoPay, eBilling, and Partial Pay — so residents can pay how they want.
Every service. One account.
Give residents one central place to view action items, payment history, stored documents and more — all with a single account. So your residents can:
Access any service available through PayIt — in your jurisdiction and others.
Store official documents securely online instead of digging through filing cabinets.
Stop trying to keep track of different passwords and usernames.
Explore the resident experience
Your residents will… Get it. Use it. Love it.
You can’t get residents to adopt a solution they don’t know about. With PayIt, you get a Resident Communications team to help you spread the word, from planning your outreach strategy to designing bill inserts and social media ads. Not just on day one, but year after year.
Explore resident communications
The easiest onboarding in GovTech
Fast onboarding. Integrations done for you. Flexible pricing.
Launch in as little as 90 days. Seriously.
Who says government has to move slowly? Our onboarding specialists move fast, getting some agencies started in as little as 3 months.
Integrations: Done. For. You.
Let our team do the heavy lifting of integrating PayIt into your tech stack. We can even integrate with old legacy systems, like that system of record that predates the iPhone.
We don’t make money until you’re seeing value
Other vendors love to say they’re your partners. At PayIt, we actually mean it. Our unique pricing model keeps our goals aligned with yours. Since we don’t make money until your residents are using PayIt, we partner closely with you to ensure your success. Not just on day one, but forever.
The line of communication has been phenomenal on the technical side. As we got close to launch, PayIt even came on site and held working sessions – had it not been for their help, we would not have been successful.
Lance McAvoy
Director of Utilities__City of Fort Smith, Arkansas